We’re thrilled to be shortlisted in three categories in the upcoming Serviced Apartment Awards!
Known as the ‘Oscars of the industry’, the awards celebrate the serviced apartment, aparthotel, extended stay and short term rental industries.
With winners announced on May 23rd 2024, we are delighted to share our shortlisted team members and properties below:
Rising Star – Eliza Komarova, PREMIER SUITES Dublin
Positive, guest-orientated, driven, reliable, dedicated, team player – a small insight into what our team says about Eliza.
In April 2023, Eliza was promoted to Corporate Reservations Supervisor, based on her enthusiasm to learn, take on responsibility and ability to multitask in a busy diverse role, aided by recently graduating with a Master’s Degree in Meeting and Event Planning.
A typical day would see Eliza working at our Dublin Leeson Street property, managing the main phone lines and email accounts for three properties in addition to day-to-day reception duties. It is a busy, steady, detailed administrative role. Inquiry turnaround time is limited, so time management is key part to the role.
In addition, Eliza regularly assists with mentoring junior team members, staff rotations, PS Social events, A Friendly Face in a New Space, is our social media champion, supports the sales team, promotes cross-selling, and goes above and beyond for the guest experience.
Eliza is an excellent team member – she is quick to learn, blends very well with the full team, guests love her, she is an extremely reliable and focused person – ensuring the guest is always number one. She has never let us down and has made her role her own.
Team of the Year – Global Sales Team
True professionals, the PREMIER SUITES Sales Team stays focused on the bigger picture, with a genuine interest in the guest experience – converting lookers into bookers.
Reviewing our numbers for directly booked reservations, occupancy, and client feedback – it’s clear to see that our Sales Team are award-winning, with several initiatives in place to ensure that guests experience a pleasant and swift booking process.
Exceptional customer reviews and testimonials are a given for the Sales Team.
Through ongoing training and culture builders, the Sales Team actively prioritise our culture to motivate, develop and inspire their teams. True team players, the team always encourage team building – from employee of the month, team building days, mentoring, and ongoing staff training days – encouraging teams to not only find, but also to rely on, other team members strengths – to work as one.
No day is ever the same for our Sales Team, working hard to increase sales while juggling sales incentives, show rounds, conferences, tradeshows, training days, sales blitzes, open days, sustainability initiatives, participating in multiple local charitable events and client and booker events – it really is a role of many hats.
Best property 71+ units – PREMIER SUITES Amsterdam
Despite turbulent times when the property first opened in 2020, PREMIER SUITES Amsterdam soared above, achieving average occupancy surpassing Amsterdam’s citywide average during the pandemic.
Now, a testament to innovative strategies and unwavering dedication, guest feedback reflects the highest rating for serviced apartments in the district on booking.com.
These scores reflect the continual importance of staff training, employee-driven development, sustainability initiatives, company ethos and continually seeking to identify areas of improvement.
Life at PREMIER SUITES helps our properties develop new innovations to stay as close to our guests’ home lives as possible. Enhancing our guest’s experience and tying into our brand tagline – Bringing home a little closer.
The property’s latest endeavour is ‘NEXUS, your meeting point by PREMIER SUITES’. Here, guests can convene in homely surroundings, within the otherwise formal business district where the property resides.
Focusing on local partnerships, PREMIER SUITES Amsterdam collaborates with several local bodies for the betterment of the local business district, sustainability, international company integration, Beyond the Moon and proudly partners with local businesses and restaurants, encouraging our guests to explore locally owned companies and support local.
A Sustainable Marvel: We proudly earned BREEAM Certificate for commitment to sustainable construction, operational practices, and social responsibility standards. This certification sets the property apart from the competition. Additionally, the property achieved the Golden Green Key rating – a leading standard for excellence in the field of environmental responsibility and sustainable operation within the tourism industry.
