Frequently Asked Questions
All your questions, answered
PREMIER SUITEs Antwerp FAQ
Some of your most commonly asked questions
Your Stay
general information and House Rules
The reception of PREMIER SUITES Antwerp is open from Sunday until Thursday from 7am - 11pm. After 11pm, we offer an in-house concierge service.
On Fridays and Saturdays, our reception is open 24/7.
Check-in time at PREMIER SUITES Antwerp is from 3pm.
Yes, upon availability. Extra charges may apply of €25 per room.
Check-out time at PREMIER SUITES Antwerp is 11am.
Yes, late check-out is subject to availability at PREMIER SUITES Antwerp. Additional charges apply. €25 is charged for a late check-out until 3pm. After 3pm, the full night will be charged.
Yes, wake-up calls are available at PREMIER SUITES Antwerp.
Room upgrades in PREMIER SUITES Antwerp are possible, subject to availability and additional charges.
This can be arranged for you, please contact PREMIER SUITES Antwerp for further details.
The rooms are serviced once per week on a day of your choosing between Monday and Friday. No cleaning service is provided on Saturdays and Sundays so you can enjoy the weekend at your leisure.
Yes, there is a storage room available at PREMIER SUITES Antwerp.
There is a common laundry room at PREMIER SUITES Antwerp, available to use free of charge.
A laundry service from outside the property is possible but is at an extra charge.
During opening hours, the kitchen at PREMIER SUITES Antwerp offers a range of delicious meals. Our 7th Heaven Food Café offers breakfast, lunch and dinner items.
Grocery store delivery is offered on demand. Please contact PREMIER SUITES Antwerp directly.
There is a complimentary gym available at PREMIER SUITES Antwerp.
On Fridays and Saturdays there is a 24 hour reception at PREMIER SUITES Antwerp.
We have international adaptors for sale at PREMIER SUITES Antwerp.
PREMIER SUITES Antwerp does not offer currency exchange. However, we can direct you to the closest currency exchange bureau.
No, but PREMIER SUITES Antwerp can provide information on how to book sightseeing tours.
Yes, PREMIER SUITES Antwerp reception can print your boarding passes.
Please inform PREMIER SUITES Antwerp and if necessary we will communicate late check-in instructions to you. On Friday and Saturday, we offer a 24/7 reception service.
PREMIER SUITES Antwerp offers:
- Deluxe rooms
- Executive Studios
- Executive Twin rooms with kitchen
- Penthouse studios
- Penthouse apartments
- Wheelchair accessible rooms
Pets are at allowed at PREMIER SUITES Antwerp for guests staying longer than 28 nights. The cost is €5 per night and a final cleaning fee of €250. More information can be found here.
Wi-fi is available and free of charge in PREMIER SUITES Antwerp.
We offer complimentary wi-fi to all guests and visitors throughout at PREMIER SUITES Antwerp.
We have two elevators at PREMIER SUITES Antwerp.
Yes. PREMIER SUITES Antwerp is air-conditioned.
Yes, you can buy gift vouchers for PREMIER SUITES Antwerp.
Smoking is forbidden throughout PREMIER SUITES Antwerp. Smoking outside on terraces is allowed.
You can park your car in the Diamond Parking at a discounted rate. This parking is external, adjacent our building. Since it's a public parking, there is no need to book a parkingspot in advance.
We do not offer car rental at PREMIER SUITES Antwerp but our front office will assist you when needed to find a rental car in the city.
PREMIER SUITES Antwerp car parking is located next door.
Yes. PREMIER SUITES Antwerp has toiletries.
PREMIER SUITES Antwerp comes equipped with:
- Coffee and tea making facilities.
- Safe.
- Mini fridge or fully equipped kitchen of kitchenette.
- Toiletries.
- Hair dryer.
- Complimentary 500ml bottle of water.
- Ironing station.
Some PREMIER SUITES Antwerp apartments have a shower, some have a bath.
Please inform PREMIER SUITES Antwerp. If your item is found, we will find a solution for you.
PREMIER SUITES Antwerp comes equipped with:
- All crockery, cutlery and cooking utensils.
- Coffee machine.
- Cooker & combi oven.
- Refrigerator with integrated freezer compartment.
- Toaster.
- Welcome tray with tea/coffee, milk, sugar and biscuits.
Weekly room cleaning is included in the rate, for stays shorter than 7 days we provide cleaning upon checkout.
Bookings
The best way to make a reservation is through our own website (this website). PREMIER SUITES Antwerp website will always offer you the best prices available.
The cost of your room depends on the date(s) and the length of your stay at PREMIER SUITES Antwerp.
Yes, prices of PREMIER SUITES Antwerp include 6% VAT.
PREMIER SUITES Antwerp accepts Maestro, Visa, Mastercard and American Express.
No, PREMIER SUITES Antwerp does not charge direct booking fees.
PREMIER SUITES Antwerp accepts cash, Maestro, Visa, Mastercard and American Express.
Yes, the online booking procedure at PREMIER SUITES Antwerp is secure.
If you are reserving more than 5 rooms at a time, please contact PREMIER SUITES Antwerp directly by email or phone.
Email: [email protected]
Please contact PREMIER SUITES Antwerp directly by phone or email.
You can always ask for an invoice at the reception desk of PREMIER SUITES Antwerp.
Yes, you can make a booking on behalf of another person at PREMIER SUITES Antwerp.
You must be 18 years or more to book a room at PREMIER SUITES Antwerp.
A security deposit of €250 is required upon check-in at PREMIER SUITES Antwerp. This is to guarantee us against loss, damage or disruption and can be paid in a number of ways: preferred method is to pre-authorise a credit card which does not debit the account but simply holds the funds which can later be released back to the account. It is not possible to perform a pre-authorisation on a Maestro, Switch or any Visa debit card. We can accept a cash payment and return this on departure following a room inspection.
Please contact PREMIER SUITES Antwerp directly by email or by phone.
This depends on the rate plan you selected on the third-party website.
PREMIER SUITES Antwerp offers:
- Deluxe Rooms: 2 adults and 2 kids (up the age of 12 years) OR 3 adults.
- Executive Studios: 2 adults and 2 kids (up to the age of 12 years) OR 3 adults.
- Executive Twin Rooms with kitchen: 2 adults.
- Penthouse Studios: 2 adults.
- Penthouse Apartments: 2 adults and 2 kids (till 12 years) OR 3 adults.
- Wheelchair Accessible Rooms: 2 adults.
Cancellations and Amendments
Amendments will depend on the booking channel and rate plan. Please contact PREMIER SUITES Antwerp directly for further details.
The cancellation policy will depend on the rate plan you have booked, details can be found on the cancellation policy page of PREMIER SUITES Antwerp or on your confirmation email.
This will depend on the booking channel. Book reservations through PREMIER SUITES Antwerp hotel website, you can cancel your reservations by email on [email protected]
If you have booked through a third-party website, please contact them directly.
You will need to contact the third-party website directly.
The first night of your stay in PREMIER SUITES Antwerp will be charged. This is only valid for stays of maximum 7 room nights. For long stay reservations of 7+ nights other policies apply.
This depends on the rate plan booked and the booking channel. Please contact PREMIER SUITES Antwerp directly for further questions.
Family
Children are more than welcome at PREMIER SUITES Antwerp.
Yes, PREMIER SUITES Antwerp has family rooms available.
Yes, PREMIER SUITES Antwerp offer any enhancement to your family rooms. Contact us to discuss your requirements.
Yes, PREMIER SUITES Antwerp is able to provide baby cots. This is based upon request and availability. Baby cots are available at EUR 10 per night.
Yes, please find our family offers on the PREMIER SUITES Antwerp website.
There are no babysitting services at PREMIER SUITES Antwerp.
We do not have a kids’ dinner menu at PREMIER SUITES Antwerp but our meals are very kids friendly.
Kids chairs in the PREMIER SUITES Antwerp 7th Heaven Food café. we also have baby cots available upon request.
No, PREMIER SUITES Antwerp does not have baby changing facilities in public areas.
Accessibility
Yes, PREMIER SUITES Antwerp has different accessible rooms available.
You can contact us directly to discuss your needs.
No, PREMIER SUITES Antwerp does not have accessible parking spaces.
Yes, PREMIER SUITES Antwerp has a wheelchair ramp at the entrance.
Yes, the main entrance of PREMIER SUITES Antwerp is automated.
Yes, the entrance of PREMIER SUITES Antwerp is wide enough for wheelchairs.
Yes they are, please see pet policy of PREMIER SUITES Antwerp.
Yes, there is a wheelchair accessible bathroom near PREMIER SUITES Antwerp foyer.
The accessible rooms of PREMIER SUITES Antwerp have accessible showers.
Yes, PREMIER SUITES Antwerp does have a wheelchair accessible lift.
Meetings and Events
The meeting room at PREMIER SUITES Antwerp comfortably accommodates 8-10 people and is equipped with a projector, whiteboard, and TV screen for your convenience. To reserve the room, you can either contact our front office at [email protected] or inquire directly at the reception.
PREMIER SUITES Antwerp has different corporate rates, please contact us for more details.
Gyms
There is a gym available at PREMIER SUITES Antwerp.
The gym at PREMIER SUITES Antwerp is open from 7am until 10pm.
Yes, a minimum age of 12 years applies to use the gym at PREMIER SUITES Antwerp.
There is no personal training on-site at PREMIER SUITES Antwerp.
There are no gym classes available on-site at PREMIER SUITES Antwerp.
There is no private membership at PREMIER SUITES Antwerp.
PREMIER SUITES Antwerp does not have separated changing rooms at the gym.
Towels can be found in the gym at PREMIER SUITES Antwerp.
There is a water cooler in the gym at PREMIER SUITES Antwerp.
Location
The coordinates of PREMIER SUITES Antwerp are 51.21637878129896, 4.417396208573115.
PREMIER SUITES Antwerp is within walking distance from the City Centre.
The train station is located a 3 minutes’ walk from the property.
The main venue (Sportpaleis & Lotto Arena) is only 10 minutes away by public transportation.
The Elisabeth Center is only 5 minutes walking distance.
The main shopping area of Antwerp is just 5 minutes away by foot.
Antwerp has a lot to offer to see and do. See our local attractions for a selection of things to do and see.
The whole city of Antwerp is considered very safe. But as in every city, watch your pockets.
We do not offer a chauffeur service.
PREMIER SUITES Antwerp does not have a parking space. However there is an external public parking Diamant next to PREMIER SUITES Antwerp, which is less than a 1-minute walk.
It is possible to pre-book parking for advantageous rates at the public parking spaces nearby:
- Parking Diamant for 20 euro per 24h, which is a 1-minute walk from PREMIER SUITES Antwerp.
- Parking Opera for 25 euro per 24h, which is a 4-minute walk from PREMIER SUITES Antwerp
- Interparking Antwerpen Centraal for 16 euro per 24h, which is a 9-minute walk from PREMIER SUITES Antwerp.
Yes, Q park, Parking Indigo are alternative car parking option nearby to PREMIER SUITES Antwerp.
The closest attractions to PREMIER SUITES Antwerp are:
- The Antwerp ZOO: one of the worlds oldest ZOO’s.
- Antwerp Central Station: one of the most beautiful of Europe.
- The Chocolate Museum: Chocolate Nation.
A selection of restaurants are located within a 2 minute walk from PREMIER SUITES Antwerp.
Close to PREMIER SUITES Antwerp you will find:
- Antwerp Central Station.
- Cathedral of Our Lady.
- Main square (Grote Markt) boasting beautiful and exotic architecture.
- St Anna’s Tunnel – Pedestrians’ Tunnel with Art Deco building, and wooden escalators.
- Saint Paul’s Church : with wonderful wood carvings in the choir and a large collection of paintings, including some Rubens
- Cogels Osylei : art deco and art nouveau
- Vlaeykensgang
- Carolus Borromeus Church
- Antwerp Port house
- Nello & Pastrasche Satue
Yes, mainly from the Penthouse floor terrace of PREMIER SUITES Antwerp you have a great view.
Airport Accessibility
The airport nearest to PREMIER SUITES Antwerp is the Airport of Deurne, Antwerp.
The international Airport is located in Zaventem, Brussels.
The Airport of Deurne is only 15 minutes away by car.
The international Airport of Zaventem, Brussels is 40 minutes away by car. A direct train connection from Antwerp Central Station will bring you to the airport within 30 minutes.
There is no airport shuttle service available at PREMIER SUITES Antwerp.
By car/taxi via the E19 road (40 minutes).
By train, there is a direct train connection from Antwerp Central Station within 30 minutes. There is also a shuttle service available by coach at PREMIER SUITES Antwerp, this drive takes 40 minutes.
Dining
There is a restaurant on-site at PREMIER SUITES Antwerp with a range of meals and snacks, 7th Heaven Food Café.
There is a bar at PREMIER SUITES Antwerp.
Bar and restaurant at PREMIER SUITES Antwerp are open Monday - Thursday from 11am - 9pm.
Friday – Sunday 11am - 10pm.
Children are allowed in the bar at PREMIER SUITES Antwerp.
A reservation is not required at PREMIER SUITES Antwerp.
Breakfast is served from 7am - 11am at PREMIER SUITES Antwerp.
PREMIER SUITES Antwerp does not offer breakfast in bed. But you can have a take away breakfast and take it to your room.
PREMIER SUITES Antwerp offers a variation of snacks like pasta, pizza, salads and panini’s. Check our menu for the delicious variety on offer.
PREMIER SUITES Antwerp has several vegetarian options available, please contact us for any other dietary requirements.
If there is a credit card guarantee or a deposit in cash, this is possible.
The majority of the rooms at PREMIER SUITES Antwerp have a kitchen with dining table. You can you use this (your private space), but this is not serviced till in your room.
This is possible upon demand.
Data Protection
We process the personal information which you provide us via PREMIER SUITES Antwerp website and collect information about the transactions you undertake including details of payment cards used. This is for the purposes of dealing with your bookings and requests, tailoring our services to your requirements, providing you information about products and services we offer and to improve our services. For further information please visit our privacy policy page.
