Part of our ethos at PREM Group is ‘Do the Right Thing’. We believe in creating an inclusive environment that can be enjoyed by everyone equally – that is the right thing for us. That’s why we are so passionate about accessibility across PREMIER SUITES and our hotels. For the past few years, we have paired with Mobility Mojo to make our serviced apartments a safe, comfortable place for all, despite individual mobility challenges. Enquire about the changes and facilities we have available to wheelchair users and those with accessibility issues by contacting our individual properties or visiting PREMIER SUITES Europe website.
Accessibility To Me
When you hear the word ‘accessibility’, what do you think of? Perhaps the image of a wheelchair user unable to access a public building or not able to access information online? Accessibility comes in many different forms, many of which are not realised by the general public who have never faced them. We all have different experiences, challenges, abilities, and ideas about accessibility, at home, in the workplace and in public spaces. We recently supported Recite Me’s ‘What does accessibility mean to me?’ week , raising awareness of challenges faced by those with additional needs every day. Recite Me provides resources and information so that everyone can share their experiences and learn more about the importance of accessibility and inclusion.
Mobility Mojo
We’re always improving our service to ensure a high-quality experience for all of our guests. Now, guests can simply browse our hotel websites to find the accessibility capabilities of the individual property and check its specific standards. This tool is proving very popular as physical accessibility is an issue for many demographics from parents travelling with infants in a pram to someone on crutches or using a walking stick. This is important to us on a company level, and we are implementing these changes across our properties, wherever possible.
Physical Accessibility
Physical accessibility is important to many of our guests. Now, all of our accessibility information can be found in a single click, including measurements and photos. We have dedicated accessible rooms with appropriate space and facilities in both the bedroom and bathroom areas. Not only do PREMIER SUITES audit their properties for wheelchair accessibility, but we also rate other less common areas including voice announcements in lifts, braille letters on buttons, subtitles on TVs and alarm cords in bedrooms for emergency assistance for hard of hearing or sight challenged guests.
We try to accommodate our guests’ needs from the booking process until you leave the hotel. Our car parks have dedicated accessible parking spaces free for guests to use with a valid pass. Where possible, we design our restaurants and public spaces without steps, or where this is unavoidable, we provide ramps and handrails. We have dedicated accessible bedrooms and public bathrooms and wider front doors so guests can enter with ease. We welcome guide dogs and other certified support animals. As well as all of our special features, we have a team of well-trained and competent staff who are willing to go above and beyond to ensure our guests are accommodated.
Technical Accessibility
We understand that accessibility challenges aren’t always visible and obvious, so we have streamlined our booking process from start to finish to make it easier for everyone – additional needs or not. The website for PREMIER SUITES Europe is designed to be fully accessible to all. The site is designed in accordance with the W3C WAI Web Content Accessibility Guidelines and conforms to most priority 1,2 and 3 checkpoints. All content images include descriptive ALT attributes so text to speech users can enjoy the full website experience.
We are passionate about accessibility and believe each of our guests should have an enjoyable and memorable experience across PREM Group hotels and suites. Our teams are trained in safety and accessibility standards, and we are always happy to help with any further questions or queries you cannot find on the hotel websites. You can contact the individual properties reservations teams for any enquiries you may have about their specific property. We’re also happy to receive feedback and tips on accessibility aspects we may have overlooked.
