Frequently Asked Questions
All your questions, answered
PREMIER SUITES rotterdam FAQ
Some of your most commonly asked questions
Your stay
General Information and house rules
The reception of PREMIER SUITES Rotterdam is open 24/7.
The check-in time of PREMIER SUITES Rotterdam is 3pm.
Early check-in is possible, upon availability.
If you want to check in before 12am, a fee of €25 is charged at PREMIER SUITES Rotterdam. However, we can not guarantee if a room will be available, we recommend booking an extra night to be sure you can check in early.
The check-out time at PREMIER SUITES Rotterdam is 11am.
Yes. Simply inform our reception team and we’ll make sure you will be woken to start your day.
Yes, upgrading is possible at a fee. At PREMIER SUITES Rotterdam we offer one bedroom apartments, one bedroom corner apartments and superior apartments that differ in size. All our room types can be found here.
Yes, PREMIER SUITES Rotterdam offers baby cots. These are based upon request and availability. Baby cots are available for €10 per night.
Of course, please contact our front office at [email protected] or by calling +31 85 208 6000 to discuss the possibilities.
The rooms are serviced once per week on a day of your choosing between Monday and Friday. The rooms are unfortunately not serviced during the weekends.
Yes, we have a luggage room on the ground floor. Please ask our reception team should you need to store or collect luggage.
Yes, dry cleaning is available upon request and we offer complementary use of our washing machines and dryers located on all guest floors.
We offer a variety of items in our Grab & Go shop located in the lobby of PREMIER SUITES Rotterdam.
Our reception team can assist you in using several delivery services. For regular grocery deliveries or groceries upon arrival, please contact our front office at [email protected] or by calling +31 85 208 6000. Please keep in mind that it can be requested by maximum 4 days before arrival.
Yes. We have our own fully equipped gym located on the ground floor. We also offer running and walking maps should you wish to exercise outside.
Yes, PREMIER SUITES Rotterdam provides international adaptors available at reception at a fee.
Yes, please send your print request to [email protected] including your apartment number.
We offer late check-outs upon availability at a fee. Should you wish to explore the area while waiting, it is always possible to store your luggage at reception.
We offer One Bedroom Apartments, One Bedroom apartments with view, Superior Apartments and also an Accessible Apartment.
Pets are allowed for guests staying longer than 29 nights. The cost is €5 per night per animal and a final cleaning fee of €250 applies. We only allow a maximum of two pets per room. Full details can be found here.
Yes, there is wi-fi throughout the entire building of PREMIER SUITES Rotterdam.
Wireless but you also have the possibility to connect through a wire in your apartment.
Yes, PREMIER SUITES Rotterdam has elevators in the building.
Yes, the entire building of PREMIER SUITES Rotterdam is air-conditioned.
It is not allowed to smoke inside the building, including the apartments of PREMIER SUITES Rotterdam.
We do not have our own garage but do offer a discounted rate at the Interparking garage directly behind the property of €25 per night. Navigation address: Kruisplein 25, Rotterdam.
Unfortunately, you cannot rent a car from us. But within walking distance you can find SIXT car rental, this rental company can certainly help you further.
The parking garage with which we have agreed a discount rate for our guests is located directly behind the property. The address of this parking garage is Kruisplein 25, Rotterdam.
The bathrooms have hand soap, shower gel and shampoo. Each apartment also includes a hairdryer.
Each apartment includes the following:
- A kitchen
- A living area with couch
- Coffee table
- Coffee machine
- Dining table
- TV
- Sleeping area with a double bed.
All our bathrooms have a walk-in shower.
Call us on +31 85 208 60 00 or email send an email to: [email protected]. Let us know your reservation number and we will check if we have your forgotten item in our lost & found records.
We have the following kitchen equipment: Various pans, cutlery, crockery and cleaning products such as soap, dishcloth and sponge. All kitchens have a dishwasher, 2-burner electric hob and extractor.
We offer late check-outs upon availability at a fee. Should you wish to explore the area while waiting it is always possible to store your luggage at the reception.
Weekly room cleaning is included in the rate, for stays shorter than 7 days we provide cleaning upon checkout.
Bookings
The best way to book is via our own website.
Check our price via our own website or call us on +31 85 208 60 00 to check the price directly.
Yes, the price is including 9% VAT.
We always ask for a credit card upon arrival for guarantee.
No, there are no booking fees when you book with us directly.
We are a cashless property. We only accept credit card or debit card payments.
Yes the online booking procedure of PREMIER SUITES Rotterdam is secure.
Send us an email [email protected] or contact us on +31 85 208 60 00 and we will send you the confirmation right away.
Send us an email [email protected] or contact us on +31 85 208 60 00. Let us know your reservation number and we will send you the invoice on the check-out date.
Yes, that is possible, make the reservation in the name of the person who will check in. Please note: we always ask for a credit card for the guarantee upon check-in. If the guest does not have this with them, we ask for their own personal credit card or a deposit of €300. If you want to pay for someone, please contact [email protected].
Yes, the lead booker must be at least 18 years old.
A security deposit may be required on check in. This is to guarantee us against loss, damage or disruption and can be paid in a number of ways: preferred method is to preauthorise a credit card which does not debit the account but simply holds the funds which can later be released back to the account. In case you do not have a credit card, we ask you to pay the deposit of €300 with your debit card. Upon check-out we will refund the amount back to your account. Please note, we do not accept cash payments. It is not possible to pay the deposit with cash.
We can always check your reservation number if you let us know your last name, check-in and check-out date.
We can always check your reservation number if you let us know your last name, check-in and check-out date.
Yes, your booking is guaranteed.
This differs per apartment:
Our one bedroom apartment accommodates a maximum of 2 adults. Our superior apartment accommodates a maximum of 2 adults or 2 adults & 2 children.
Cancellations & Amendments
If you made your booking directly, you can change your booking by contacting us by email: [email protected]. If you booked through a third party, the adjustments will have to go through them.
For stays of 1-6 nights, cancellations can be made until 16:00 the day before arrival
For stays of 7-13 nights, cancellations can be made up to 16:00, 3 days before arrival
For stays of 14 nights or more, cancellations can be made up to 16:00, 7 days before arrival
If you made your booking directly, you can cancel your booking by contacting us by email: [email protected]. If you booked through a third party, the cancellation will have to go through them.
If you have made your reservation on any other site than our official site, you have to contact the specific website to cancel your stay.
If the reservation is no show, we will charge the first night stay. If you made the booking for the non-refundable rate, we will charge the card for the entire stay.
In cases where you are due a refund, we will refund the same card used to make payment.
Accessibility
Yes, we have an accessible apartment. Please contact [email protected] and we can help you to arrange the accessible apartment.
No, we don’t have accessible parking spaces.
Yes, we do have a step-free entrance.
Yes, we do have an automated main door opening.
Yes, the door is wide enough for wheelchair access.
Yes, guide dogs/service dogs are welcome.
Yes, there is a wheelchair accessible bathroom near the foyer.
Yes, we do have wetrooms/accessible showers.
Yes, we do have a wheelchair accessible lift.
Meeting & Events
No, there are no meeting and conference room facilities available. However, our apartments are big enough to host a small meeting. If you are looking for a place to arrange a small meeting we can always discuss the possibilities. Please contact us via [email protected]
Yes, please contact [email protected] for more information.
GYM
Yes, PREMIER SUITES Rotterdam has a gym. It can be used by making reservation. However, we only allow a maximum of 5 people at a time.
The gym of PREMIER SUITES Rotterdam is open 24/7.
Yes, we have a personal trainer who works in and around the hotel. The PT is from the company Good Vibes. An appointment is required to make use of this. Additional fees apply.
Yes PREMIER SUITES Rotterdam has gym changing rooms.
Yes, we have a personal trainer on site. Please have a a look at the trainer's website.
Location
The coordinates are 51.92256893722046, 4.469972984659248
PREMIER SUITES Rotterdam is located in the city centre of Rotterdam, directly across the Rotterdam Central Station.
PREMIER SUITES Rotterdam is located right across from Rotterdam Central Station. You are accessible via train, bus, metro, and tram.
We are not far from Ahoy and football stadium “de Kuip”. Visit our neighbourhood page to discover our neighbourhood.
Yes, our hotel is located in the city centre of Rotterdam. The shopping areas are nearby. You can reach the shopping area ‘ De Lijnbaan’ within 5 minutes by feet.
Enjoy the architecture in Rotterdam. There are many beautiful buildings in and around the city. Or visit the shopping street or a museum. For more information about the nearest sights, contact our reception.
We do not have a garage at the hotel but we do offer a discounted rate at the Interparking garage, directly behind the property, of €25 per night and €3 per hour. Navigation address: Kruisplein 25, Rotterdam
The garage of Schouwburgplein is 5 minutes from our hotel and costs €18.50 per night.
No, you do not need to pre-book a parking space.
Yes, our guests can also park at Schouwburgplein 2 parking.
Located in the heart of the city, PREMIER SUITES Rotterdam offers you the perfect starting point to explore all that Rotterdam has to offer. Take in stunning views from the iconic Euromast, marvel at the unique design of the Cubic Houses, or indulge in the culinary delights of the famous Markthal. For food lovers and nightlife enthusiasts, Witte de Withstraat is a must-visit, while shopping enthusiasts will love the bustling Lijnbaan district. Don’t forget to stop by the historic Stadhuis for a touch of local heritage.
The city centre of Rotterdam is the perfect place for good food!
You can find a good Italian restaurant, Vapiano, across the street of from our property. Other than that there are: Happy Sushi, Ayla, Jack Bean, PHO restaurant, Gauchos, Texican, ... to name a few good restaurants nearby.
Yes, you can find the town hall and the old harbour in the city centre of Rotterdam.
We have several rooms with a view on central station and the city centre. Some of our rooms look out over the garden and the harbour of Rotterdam.
AIRPORT
Rotterdam The Hague Airport
Rotterdam The Hague airport is 20 minutes away by car from PREMIER SUITES Rotterdam.
