Rotterdam Guest Information
Everything you need for a memorable stay
Guest Information
Welcome to Rotterdam!
Dear Guests,
Welcome to PREMIER SUITES Rotterdam! We are thrilled to have you with us, making our space your home in Rotterdam!
Tom Vermerris and our dedicated team are here to ensure your stay is not just comfortable but unforgettable. If you have any questions or need assistance, dial 1111 to reach our front office team.
Enjoy your stay at your new home away from home at PREMIER SUITES Rotterdam!
Tom Vermerris – General Manager
Forgot Something?
If you have forgotten any essential toiletries, stop by our front desk for a complimentary replacement.
Life at PREMIER SUITES
Helping make life at PREMIER SUITES as close to your own home life as possible.
Guest Services
A
Accommodation Services
Our accommodation staff will be pleased to provide you with additional towels, pillows, shower caps, toilet paper, dish washing soap or dishwashing tablets.
Airlines
Some useful telephone numbers:
- Royal Dutch Airlines KLM:
+31 (0) 20 47 47 747 - Transavia:
+31 (0) 20 21 46 032
Airport transportation
For more information, please contact reception, call 1111.
B
Baby cots
Baby cots are available on request. Please contact reception for assistance, call 1111.
Balcony
Our apartments do not have a balcony.
Banks
For all banking services the ING Bank is located 10 minutes away by foot on Stadhuisplein 6.
The bank is open from 9:00 A.M. until 18:00 P.M. Monday – Friday.
On Saturday the bank is open from 09:30 A.M. until 16:00 P.M.
Breakfast
We do not serve breakfast.
Bus services
The central station bus service on Conradstraat is located 5 minutes walking distance from the hotel.
C
Car hire
Some useful telephone numbers:
- Stadstaxi Rotterdam:
+31 (0) 10 81 82 823 - Rotterdam taxi centrale:
+31 (0) 10 23 72 018
Car parking
We offer discounted rates at 2 public parkings nearby:
- Interparking – Arrivals Parking (on site) Parking fee: €30.00 for 24 hours – discounted PREMIER SUITES rate: €25. Address for this parking is Kruisplein 25 (directly behind our property). Please note that you cannot enter and exit this car park indefinitely. This will cost you €3.
- Schouwburgplein 2 garage Parking fee: €25.00 for 24 hours
For more information please call reception on
Cheques
We are unable to cash personal or company cheques. We are also unable to exchange any foreign currency.
Check-Out Time
Check-Out is required by 11:00 A.M. on the day of departure. If you wish to keep your room beyond this time, please contact the reception via 1111. Charges apply for late check outs after 12:00 P.M.
Chemist / Pharmacy
The nearest chemist is a 5 minute walk from us, situated within Oude Westen. Please contact reception for more details on 1111.
Cinema
The nearest Cinema a 5 minute walk from us, situated in the centre. Please contact reception for more details on 1111.
Credit / Debit cards
We accept all major Credit and Debit cards. For the guarantee of your room, we only accept Credit cards, no Debit cards.
D
Do Not Disturb
Please place the ‘Privacy Please’ sign of the outside of your door to avoid being disturbed.
Doctor
In case of an emergency, please contact reception on 1111.
Dry Cleaning
In every room there a pricelist provided with a washing bag. This bag can be left at reception, available Monday to Friday. Additional charges apply.
F
Foreign Exchange
Unfortunately, currency exchange is not available at PREMIER SUITES PLUS Rotterdam.
G
Golf Courses
The following Golf Courses are very close to us:
- Golfclub Seve Rotterdam:
+31 (0) 10 41 88 848 - Golfclub Kralingen:
+31 (0) 10 45 22 475
Gym
Our gym is open from 05:00 A.M. until 23:00 P.M.
H
Hairdressers
There is a vast range of hairdressers nearby. Please contact reception on 1111 who will happily recommend a hairdresser or arrange an appointment for you.
Hair Dryer
A hairdryer is available in your room. This is in the drawer.
Heating
The heating in the room is controlled by the wall mounted heater. Please turn the thermostat to the required temperature.
Housekeeping Services
Housekeeping service is provided when staying longer than 7 nights. If housekeeping service is required for a shorter stay, we offer a in between cleaning for an additional charge of €25.00.
I
Internet Connection
Wireless internet connection is available throughout the entire building. This internet connection is free and can be used the entire time of your stay.
Iron and Ironing Board
An iron and iron board are provided in your bedroom.
K
Keycard and Holder
Please insert your keycard into the energy saver box inside your bedroom to activate your electricity. We do not put the room number on the cards due to security reasons. Please return your card to reception upon departure.
L
Laundry
Our laundry rooms have a washing machine and dryer that you can use for free. In addition, you can make free use of detergent.
Lost and Found
If you have lost any of your belongings, please contact reception via
Luggage
If you require assistance with your luggage, please contact reception via 1111.
Luggage can be held at the secured luggage room. Whilst every care is taken with your luggage, no liability can be accepted for loss or damage.
M
Maintenance
We do our utmost best to ensure your room is maintained to the highest standards.
If you should find something not working in the correct way, please contact reception via 1111.
Manager
There is manager on duty during office hours. Please contact reception should you require assistance.
Meeting Rooms
For more information and possibilities please contact reception via 1111 or
Messages
Any messages received on your behalf will be delivered to your room.
N
Newspapers
Newspapers can be purchased at Tabac & Gifts. This shop is located at Weena 691 across the street.
Non-Smoking rooms
Please note all rooms are non-smoking room. If you chose to smoke in the room, a fee of €200.00 will be added to your account to cover extensive cleaning costs.
P
Pets
Pets are welcome in our suites for all extended stay guests (excess of 28 consecutive nights). Pets must be supervised at all times and must be on a leash in public places. Costs and additional information can be found here. (https://www.premiersuiteseurope.com/en/ps-life/pet-friendly)
Photocopying
Copying is available on request through reception. Please send an email to [email protected] for assistance.
Postage
Postage and courier services are not available through reception. However, stamps are available at reception.
R
Religious Services
Please talk to reception for assistance to locate the nearest religious places of worship.
Restaurants
At PREMIER SUITES PLUS Rotterdam we do not have a restaurant.
For delivery, you can order via www.thuisbezorgd.nl or www.ubereats.com. Please leave your room number, we will call you when your order is delivered.
Room to Room Calls
Please place the floor number in front of the room number you wish to connect to, for example, for room 204 dial 1204.
Room Service
We do not offer any room service at PREMIER SUITES PLUS Rotterdam.
S
Safe
A safe is provided for your use in each room. All valuables should be placed in the safe. These are activated by using a code that is chosen by the guest.
Further instructions are found on the door of the safe.
PLEASE NOTE we cannot be held responsible for items not placed in your safe.
Security
For your safety there is an extensive CCTV system, a fire alarm system and high level of employee training and awareness in operation throughout the property.
Should you observe anything suspicious, please contact reception immediately via 1111.
Shaver
There are sockets for shavers located in each bathroom. Volts 115/220.
Shopping
The surrounding area is renowned for its selection of shops. For information, please contact reception via 1111.
Sightseeing
For information on places of interest around the PREMIER SUITES PLUS property, please contact reception via 1111.
T
Taxi Service
A taxi can be arranged to collect you from the reception. Please give as much notice as possible when requesting a taxi, ensuring you will arrive at your destination in good time.
Tea and Coffee
Tea and coffee making facilities are provided in all rooms and in the lobby.
Tickets
We do not offer any ticket selling services at PREMIER SUITES PLUS Rotterdam.
Toiletries
For your convenience we have several toiletries available at our Grab&Go shop. Please contact reception for more information via 1111.
Train Station
The nearest train station is Rotterdam central, situated across the street from us. For train timetables and destinations please contact
Travel Arrangements
The reception team will be delighted to help you with your travel and next destination arrangements.
W
Wake Up Calls
Please contact reception on 1111 if you wish to receive a wake-up call.
Weddings
Please contact reception if you need any information via 1111 or
Attention:
Grains of sand may cause scratches which cannot be removed. Only put pans with a clean base on the cooking surface and always pick pans up to move them.
Induction cooking is fast. You will be surprised by the speed of induction cooking. It is best not to leave pans unattended to avoid them boiling over or boiling dry.
The hob will only operate when you use pans that are suitable for induction cooking. The display will keep on blinking and the cooking zone will remain cold.
After use the cooking zone will remain warm for a short period of time. This is indicated with a ‘H’ in the display.
Operation
Switch on
- Place a pan in the middle of a cooking zone
- Press the child lock button (nr. 3)
- Press the on/off button of the cooking zone concerned.
- A flashing ‘-‘ sign appears in the display and you will hear a single beep. If no further action is taken, the cooking zone will automatically switch off after a few seconds.
- Press the + / – of << / >> to select the desired setting (nr. 7,8,9,10)
- The cooking zone starts automatically in the level that has been set (when a pan is detected!)
- With the + or – button you can raise or reduce the power setting step by step. By pressing << or >> button, you can raise or reduce the power setting quickly.
Switching off one cooking zone
Press the on/off button of the cooking zone you want to switch off.
Switching off all cooking zones
Press the child lock button (nr. 3) to switch off all the cooking zones at the same time.
The induction hob is now in Eco stand-by modus (red lamp burns and slowly goes on/off.
Child lock
Switching on the child lock: Press the child lock button (nr. 3) for 2 seconds.
The red light is constantly on.
Switching off the child lock: Press the button again for 2 seconds to get the hob of the childproof lock. The red light next to the child lock button is out.
Pause mode
You can set the entire hob to ‘pause’ for 5 minutes during cooking. In this way you can leave or clean the hob in a safe way during a short period of time, without losing settings.
Press the pause button once (nr. 1) – The red light flashes
All cooking zones are automatically changed to a lower setting.
If you press the pause button again within 5 minutes (nr. 1) the paused cooking process will be resumed.
If you do not undertake any further action within 5 minutes all zones will switch off automatically.
Timer/ Kitchen timer
Press the timer/alarm clock button of the cooking zone once (nr. 12)
Press the + / – button to switch from the timer function to the kitchen timer function. After that, you can set the desired cooking time with the + button. Then you can change the set time with the – button.
Press the timer/alarm clock button (nr. 12) again to switch it off.
Cleaning
Wait till all cooking zones are cooled down
Set the child lock before you start cleaning the hob.
Use a damp cloth with a mild cleaning agent (detergent) and dry with kitchen paper or a dry tea cloth.
Never use abrasives, they leave scratches. Don’t use steel wool or scourers!
