Frequently Asked Questions
All your questions, answered
PREMIER SUITES Bristol Redcliffe FAQ
Know before you go!
Your Stay
We are open:
- Monday 9am - 8pm
- Tuesday 9am - 6pm
- Wednesday 9am - 6pm
- Thursday 9am - 6pm
- Friday 9am - 8pm
- Saturday 10am-7pm
- Sunday 11am - 5pm
Late arrival instructions will be emailed to you at least 24 hours prior to arrival. Guests will be sent contactless check-in Instructions to follow which will include the PREMIER SUITES Bristol Redcliffe main entrance door key code for access and reception safe pin code to collect the apartment key.
Guests can check in anytime from 3pm onwards. It is best to notify reception of your estimated arrival time and ensure you receive the arrival instructions prior to arrival by email.
Please contact reception of any early arrival requests so we can try our best to accommodate – this will be subject to availability.
Check-out time is until 11am on the day of departure.
Late check-out is subject to availability and upon request basis only. Late check out at 1pm is charged at £15 or at 4pm £30.
Weekly housekeeping service is provided for all stays of 7 consecutive nights plus.
Due to Covid-19, we are not keeping luggage at this time.
No, however inside every apartment there is a washer/dryer. Reception can also arrange a dry cleaning and laundry service with an external local company. Please allow 24hrs advance notice for this service, additional charges will apply.
Grocery delivery is available to our apartments. Visit our grocery delivery page for information on how to arrange this service.
No gym facilities are onsite, however we take wellbeing seriously! Discover all our wellbeing suggestions on PS Life.
Apartments provide extra floor space for guests to be able to exercise with privacy. Running maps are also available.
Yes, we can provide guests with an adaptor upon request basis, please advise reception prior to arrival if this is required so we can arrange this for you.
No, however we can direct you to the closest currency exchange bureau.
Yes, our friendly reception staff can assist with printing boarding passes.
Check out usually is before 11am, please contact reception on 0121 666 4444 if you have a delayed flight and need to extend the stay.
General Information and House Rules
Choice of either a 1 Bedroom Apartment for up to 2 people or 2 Bedroom apartment for up to 4 people. Baby cots are also available, on request.
Yes, we are pet friendly, for stays of 28 consecutive nights or more. A pet policy applies along with a onetime non-refundable pet deposit fee of £250.
Please see more information here.
Yes, complimentary high speed Wi-Fi access is available throughout the property.
Yes, there is a lift within the main lobby which provides access to every floor.
No, however some of the apartments have balconies and fans are provided within the storage cupboard for guests.
Yes, vouchers can be purchased here.
No smoking permitted within the building or within apartments.
Parking is subject to availability. Spaces are limited, so best to reserve in advance. Parking spaces are chargeable at £18 per night per space. Car registration details must be provided to reception prior to arrival. Please note height restriction of 2m applies.
External options only available. For example, Enterprise rent a car, or Sixt Car Hire. Charges apply.
PREMIER SUITES Bristol Redcliffe is located in 30-38 St Thomas St. Car parking is in a private property only used by residents and guests.
Please note Clean Air Zone Charge applies. It is the guests responsibility to pay the Clean Air Zone Charge. Guests can check how much their vehicle will be charged at Clean Air Zones
Bathroom hand wash and shower gel dispensers are available in guest bathrooms.
All our apartments feature:
- Free Wi-Fi.
- Weekly housekeeping service, alternatively we provide a contactless option upon request, a cleaning pack with fresh towels and bed linen can be delivered to the apartment door. This alternative is used as well for self-isolated guests.
- Welcome pack with tea/coffee, milk and biscuits.
- Family friendly apartments.
- Flat screen TV with Freeview channels.
- Fully fitted kitchens and open plan dining/living space.
- Washing/dryer in apartment.
- Private bathroom with bath and overhead shower.
- Complimentary shower gel & hand wash provided for arrival.
- Fresh towels and bed linen provided for arrival.
- In room private safe.
- Juliet Balcony in every apartment.
Bathrooms have a bath with overhead shower.
Let the team know, as they record lost property items. If found, then you can arrange collection or we can arrange to send the item/s back to you.
Kitchens all have a fridge-freezer, oven, hob, microwave, kettle, toaster, all crockery and cutlery provided.
We process the personal information which you provide us via this website and collect information about the transactions you undertake including details of payment cards used. This is for the purposes of dealing with your bookings and requests, tailoring our services to your requirements, providing you information about products and services we offer and to improve our services. For further information please visit our privacy policy page.
Bookings
Book direct either using our website, send an email to [email protected] or contact the team by phone on 01179544800.
The nightly rate fluctuates subject to demand and also depends on the specific dates required and length of stay. Competitive rates apply for long stays of 29 consecutive nights plus.
Yes, charged at current levels.
All major Credit and Debit cards are accepted.
Debit or Credit cards accepted such as American Express, Visa and Mastercard/Maestro.
Yes, book direct on our website for a hassle-free and secure experience.
It is best to contact the property directly to discuss group requirements. If 5 or more apartments are required, then group terms and conditions will apply.
Get in touch with our reception team either sending an email to [email protected] or calling 01179544800, so they can reconfirm your booking.
VAT Invoices are available upon the departure date, please add a comment to the reservation or contact the team with this request via email to [email protected] please provide us with the guest name, date of arrival in order to request a VAT invoice.
Yes, however it is always best to create the reservation using the guest’s name.
Yes, a minimum age of 18 years plus applies.
£250 security deposit charge per apartment.
A security deposit is required prior to or upon arrival. This is to guarantee us against loss, damage, disruption or noise. It is fully refundable. If everything is fine upon departure following a room inspection we will refund the deposit which can take between 3 – 5 working days to process.
Not to worry, this is fine as we will still have your reservation under the guest’s name.
1 Bedroom Apartment can sleep either 2 Adults or 2 Adults with up to 1 child. The 2 Bedroom Apartments can sleep 4 Adults or 2 Adults and 2 children.
Yes, get in touch to discuss your accommodation requirements, we would be delighted to assist. Our apartments are ideal for both short or long term stays, offering competitive corporate rates with flexible cancellation terms and no minimum stay restrictions. We have supported clients from various industries including Financial, Construction, Healthcare, Production, as well as other short business trips and for relocation purposes.
Cancellations and Amendments
We appreciate requirements can change, please notify reception in writing at [email protected].
We know that plans can change. Your reservation confirmation email will provide full details of the cancellation policies that apply to your booking.
If your booking meets the criteria for free cancellation, you can cancel your reservation by clicking the CANCEL button on your email confirmation.
Please note, if you have booked a prepaid or advance purchase rate, cancellations, refunds or changes to travel dates are not permitted.
If you need to contact us directly, please click here to see our contact details.
Please contact the third-party website directly for their cancellation policy.
Please refer to the cancellation terms for no show charges.
Any refund owed will be returned via the original payment method.
Family
Yes absolutely, we are family friendly at PREMIER SUITES.
PREMIER SUITES offer one bedroom and two bedroom apartments for family bookings.
Our serviced apartments offer space for all the family to stay close at hand, while also offering the freedom and flexibility of separate living and sleeping areas.
Our fully equipped kitchens offer families the option to cook and eat a home-cooked meal together or have everything on hand for a takeaway delivery. Of course, our team can advise of family friendly eateries in the neighbourhood.
Our central location ensures you will be in the heart of the action with an array of family attractions and transport links on our doorstop. For rainy days, we offer complimentary wi-fi to keep everyone entertained.
Yes, all enhancements should be requested at the time of booking and are subject to availability.
We offer:
-Infant cot: complimentary.
-Highchair: complimentary.
-Fold-out bed: A supplementary charge of £10, per night applies. Only suitable for children up to 12 years.
-We offer DVD players on request.
Please contact our team for further information.
Yes, please check our current special offers for the very best deals.
One bedroom apartments have a king size bed, sleeping two. One bedroom apartments can also cater for one fold-out bed (for children under 12) and one infant cot.
Two bedroom apartments have two bedrooms, both with a king size bed (or 4 single beds on request), sleeping four people in total. Two bedroom apartments can also cater for one fold-out bed (for children under 12) and one infant cot.
Yes, let us know when making your reservation and we can arrange a twin room with two separate single beds.
No, we do not offer a babysitting service.
There is so much to do for kids of all ages in the area. Visit our neighbourhood page to discover the restaurants, attractions, places of interest and public transport on our doorstep.
Sustainability
We offer guests facilities to recycle glass, paper, cardboard and plastic.
These facilities are located in our refuse area to the left as you exit the main building (purpose built refuse area is signposted).
Yes, John Lewis offers toiletries recycling. More information can be found here.
Our closest John Lewis is located at The Mall, Cribbs Causeway BS10 7TU
Boots Pharmacy also offer toiletry recycling.
Our closest Boots is located at The Galleries shopping centre, BS1 3EA
Yes, all our UK and Irish properties are accredited by Green Tourism, a sustainability certification programme promoting greener ways for businesses and organisations to operate by offering guidance on the following:
- Reducing energy use.
- Saving water.
- Efficient & eco-friendly waste disposal.
- Ethical buying.
- Staying local & seasonal.
- Minimising food miles.
- Promoting biodiversity.
- Adopting a smart, sustainable outlook from top to bottom.
We understand that by making positive choices we can all reduce our impact on the environment. Many of our guests are helping conserve energy by making some simple changes. We encourage you to join them in making PREMIER SUITES a more sustainable place to stay.
- Ensure the fridge door remains closed when not in use.
- Please use water wisely. Turn off the tap when brushing your teeth and only use the water you need.
- Don’t overfill your kettle. Please only use the quantity of water you need at that time.
- Unplug devices at the wall, standby mode is still using energy! Don’t leave devices on constant charge. Switch lights off before you leave.
- Consider reusing towels when possible. Hang up your towel if you plan to use it again. Towels left on the floor will be replaced.
- Ensure the windows are closed when the heating is on.
- Switch off the heating when you leave. Lower the temperature of the thermostat if the room is too warm. The optimum room temperature is between 16 and 20 degrees.
We are always actively taking steps to improve our environmentally sustainability and reduce our carbon footprint.
PREMIER SUITES Bristol Redcliffe sustainability efforts can be found here.
Accessibility
No, we do not have accessible rooms.
Yes, we do – please let us know in advance of arrival.
Yes, the main entrance is step-free.
No, the main door is manual.
Yes, is is wide enough to allow wheelchair access.
Yes, of course.
No, there is no accessible bathroom in the foyer.
No, accessible bathtooms are not in our guest rooms.
Yes, the lift is accessible.
Location
You can find us at - 51.450212,-2.588643.
The apartments are within the City Centre.
If you arrive to Bristol by train, it is very close to PREMIER SUITES Bristol Redcliffe. Walk from Temple Meads Train Station to Friary and cross the Temple Way. Then continue straight to Victoria Street and turn left on the second street, Mitchell Lane. Walk until the end and turn left again, you are now in St Thomas Street. You will find Premier Suites on your right hand side.
Walking directions from Bristol Bus & Coach Station. Go to the exit close to the information point and once you are on the street turn left and walk through Whitson Street. At the end, turn left again and walk Lower Maudlin St. Cross Lewins Mead and now you are in Union Street. Continue until the end up and walk across Castle Park to Bristol Bridge. Cross the bridge and you will find St Thomas Street the third one on your right hand side. Walk straight on until find Premier Suites on the right.
You can also use the bus service 349 or X39 from Bus & Coach Station to the Redcliffe Way, just 5 minutes walking from there.
PREMIER SUITES Bristol Redcliffe is just 15 minutes walk to Colston Hall, renamed as Bristol Beacon. It is a concert hall. A focal point for music in the city. An open invitation to the city for everyone to come and share in the joy of live music.
Ashton Gate Stadium is leading sports and leisure venues. Ashton Gate Stadium hosts a variety of events throughout the calendar year and is just a half hour walk from PREMIER SUITES Bristol Redcliffe.
The Hippodrome Theatre is just 2 minutes walking from the Bristol Beacon. It is the best and biggest theatre in the city, where most performance and shows are celebrated.
Bristol is a great place for shopping! Cabot Circus Shopping Centre is just 10 minutes walking distance from us. It is the perfect place to enjoy shopping the brands you like. Also St. Nicholas Market is a very nice place where to enjoy local food, vintage and handmade products, as well as art.
Clifton Suspension Bridge is one of Bristol’s most recognisable structures. Designed by Isambard Kingdom Brunel. If you go to visit the Suspension Bridge, you must visit Clifton Village as well.
Many parks across the city centre where to go. Museums to visit as Brunel’s SS Great Britain, Arnolfini Arts or Bristol Museum and Art Gallery. And many places to enjoy, Bristol Zoo or Harbour Side. Discover and explore this diverse and vibrant city.
Yes. Limited spaces and an advance reservation is needed. Charges apply.
Yes, please contact reception to reserve a space prior to arrival.
If parking is unavailable at PREMIER SUITES, then our team will be able to advise of nearby car park options.
Bristol is plenty of things to do. Walking around the City Center you can find interactive museums and galleries where to know more about Bristol’s heritage and artistic streak. Some of the central museums are We The Curious, Aerospace Bristol, Grunel’s SS Great Britain, Arnolfini’s Museum or Tyntesfield. Of course, Bristol Museum and Art Gallery.
If you are wondering to visit the city in family, there are many options for children. Noah’s Ark Zoo Farm, Bristol Aquarium or Ashton Court Estate are some ideas.
With over 400 gardens and parks in Bristol you will never be far away from somewhere to take time out from the thrill of the city. Some of the largest parks in Bristol City Centre are Castle Park, Brandon Hill, Queen Square and Clifton Downs and if you happen to come at the right time of year you will find them hosting some of the biggest festivals in Bristol.
Finally, if you feel you are more for theatres and performances; The Bristol Hippodrome is you place. However, is not the only one; Bristol Old Vic, Tobacco Factory Theatre and The Redgrave Theatre are smaller but just as impressive. All of them offer an excellent programme of performances year-round.
Bristol has all food choices you can imagine. Nice restaurants close to PREMIER SUITES Bristol Redcliffe are The Hole in the Wall, Pasture, Portwall Lane Tavern or Riverstation Restaurant.
Please ask reception for more details on any discounts available with local restaurants.
There are lots of hidden gems in and around Bristol. Christmas Steps is a large historical landmark street quite central and close to PREMIER SUITES. Temple Church is a ruined church from the 12th Century, and The Red Lodge Museum is a historic house free to all public.
Check out the available tours here.
Airport Accessibility
BRS Bristol Airport.
BRS Airport is 8.1 miles, 25 mins by car.
A taxi from the airport to our apartments typically costs around £20.
Bus Service A2 from the city centre usually costs around £5.
Driving instructions:
From Bristol Airport go to North Side Road heading east and take the 1st exit at the roundabout onto A38 for 3.9 miles. At Lime Kiln Roundabout, take the 2nd exit onto Bridgwater Rd/A38 and continue for 0.4 miles. At the roundabout, take the 2nd exit and stay on Bridgwater Rd/A38 for 1.3 miles. Use the right 2 lanes to turn slightly right onto Bedminster Down Rd/A38. Continue on Bedminster Rd/B3122 to Malago Rd/A38 for 0.6 miles. Then turn left and take the 1st exit on the next roundabout. Continue on A38 to Redcliffe. Follow Phippen Street and St Thomas Street to your destination.
Bus Service A2 operates as a shuttle from Bristol City Centre to Bristol Airport. More information and schedules can be found here.
Taxis usually costs £20 from BRS Airport to REMIER SUITES.
