Frequently Asked Questions
All your questions, answered
PREMIER SUITES Liverpool FAQ
Know before you go!
Your Stay
We are open:
- Monday 9am - 8pm
- Tuesday 9am - 6pm
- Wednesday 9am - 6pm
- Thursday 9am - 6pm
- Friday 9am - 8pm
- Saturday 10am-7pm
- Sunday 10am - 5pm
Late arrival instructions will be emailed to you at least 24 hours prior to arrival. Guests will be sent Contactless Check-in Instructions to follow which will include the PREMIER SUITES Car park gate code, the building main entrance door key code for access and reception safe pin code to collect the apartment key.
Guests can check-in anytime from 3pm onwards. It is best to notify reception of your estimated arrival time and ensure you receive the arrival instructions prior to arrival by email.
Please contact reception of any early arrival requests so we can try our best to accommodate – this will be subject to availability.
We kindly ask guests to check-out before 11am on the day of departure.
Charged at £10 per hour until 2pm then the full night charge applies.
Yes, please contact the reception team no later than 7 day’s prior to arrival and we can arrange.
Weekly housekeeping service is provided for all stays of 7 consecutive nights plus.
Please contact reception prior to arrival to discuss your requirements.
No, however inside every apartment there is a washer/dryer. Reception can also arrange a dry cleaning and laundry service with an external local company. Please allow 24hrs advance notice for this service. Additional charges will apply.
Grocery delivery is available to our apartments. Visit our grocery delivery page for information on how to arrange this service.
No gym facilities onsite, however we take wellbeing seriously! Discover PS Life for our wellbeing, exercise and healthy recipes.
Apartments provide extra floor space for guests to be able to exercise with privacy. Running maps are also available.
Yes, we can provide guests with an adaptor upon request basis, please advise reception prior to arrival if this is required so we can arrange this for you.
No, however we will be delighted to direct you to the closest currency bureau and help you find the current exchange rates online.
Yes, our friendly reception staff can assist with printing boarding passes.
Check out usually is before 11am, please contact reception on 0151 227 9467 if you have a delayed flight and need to extend the stay.
We process the personal information which you provide us via this website and collect information about the transactions you undertake including details of payment cards used. This is for the purposes of dealing with your bookings and requests, tailoring our services to your requirements, providing you information about products and services we offer and to improve our services. For further information please visit our privacy policy page.
General Information and House Rules
Choice of either our 1 or 2 Bedroom apartments available.
Yes, we are pet friendly , for stays of 7 consecutive nights or more. A pet policy applies along with a onetime non-refundable pet deposit fee of £250.
Please see more information here.
Yes, complimentary high-speed Wi-Fi access is available throughout the property.
Yes, there is a lift within the main lobby which provides access to every floor and our secure underground car park.
In our Penthouse Apartments only, however all apartments have fans provided within the storage cupboard for guests.
Yes, vouchers are available to purchase here.
No smoking permitted within the building or within apartments.
Parking is subject to availability. Spaces are limited, so best to reserve in advance. Parking spaces are chargeable at £15 per night per space. (Car registration details must be provided to reception prior to arrival). Please note height restriction of 1.9m applies.
External options only available. For example Enterprise rent a car - Charges apply.
Our car park is located directly beneath the apartment building, please call to reception upon arrival and you will be issued with the directions and codes for access.
Yes. hand wash and shower gel dispensers are in our guest bathrooms.
All apartments offer:
- Wi-Fi access.
- Weekly housekeeping service, alternatively we provide a contactless option upon request, a cleaning pack with fresh towels and bed linen can be delivered to the apartment door.
- Welcome pack with tea/coffee, milk and biscuits .
- Family friendly apartments.
- Flat screen TV with Freeview channels.
- Fully fitted kitchens and open plan dining/living space.
- Washing/dryer in apartment.
- Private bathroom with bath and overhead shower.
- Complimentary shower gel & hand wash provided for arrival.
- Fresh towels and bed linen provided for arrival.
- In room private safe.
We have a bath with overhead shower in all 1 bedroom apartments. In 2 bedroom apartments, the second bathroom has a walk in shower.
Let the team know, as they record lost property items. If found then you can arrange collection or we can arrange to send the item/s back to you.
Kitchens all have a fridge-freezer, oven, hob, microwave, dishwasher, kettle, toaster, all crockery and cutlery provided.
Following the completion of a risk assessment, advice from our 3rd Party H&S advisors and insurers we have taken the decision not to allow our guests access to balconies.
Bookings
Book direct either using our website, send an email to [email protected] or contact the team by phone on 0151 227 9467.
Yes, charged at current rates.
No, no additional booking fees are applied when you book direct by phone or our website.
Debit or Credit cards accepted such as American Express, Visa and Mastercard.
Yes, booking direct offers a safe and hassle-free booking experience.
It is best to contact the property directly to discuss group requirements. If 5 or more apartments are required, then group terms and conditions will apply.
Get in touch with our reception team, so they can reconfirm your booking.
VAT Invoices are available upon the departure date, please add a comment to the reservation or contact the team with this request via email to [email protected] please provide us with the guest name, date of arrival in order to request a VAT invoice.
Yes, however it is always best to create the reservation using the guest name.
Yes – a minimum of 18 years plus.
£250 pre-authorisation fee per apartment.
A security deposit may be required on check in. This is to guarantee us against loss, damage or disruption and the preferred method is to pre-authorise a credit card which does not debit the account but simply holds the funds which can later be released back to the account. It is not possible to perform a preauthorisation on a Maestro, Switch or any Visa debit card. We do not accept cash payments. If everything is fine upon departure following a room inspection we will release the deposit which can take between 3 – 5 working days to process.
Not to worry, this is fine as we will still have your reservation under the guest name.
1 bedroom apartments can sleep either 2 adults or 2 adults with up to 1 child. The 2 bedroom apartments can sleep 4 adults or 2 adults and 2 children.
Cancellations and Amendments
We appreciate requirements can change, please notify reception in writing at [email protected].
We know that plans can change. Your reservation confirmation email will provide full details of the cancellation policies that apply to your booking.
If your booking meets the criteria for free cancellation, you can cancel your reservation by clicking the CANCEL button on your email confirmation.
Please note, if you have booked a prepaid or advance purchase rate, cancellations, refunds or changes to travel dates are not permitted.
If you need to contact us directly, please click here to see our contact details.
Please check your confirmation from the website where you booked to find your booking and cancelation terms.
Please refer to the cancellation terms for no show charges.
Any refund owed will be returned via the original payment method.
Family
Yes absolutely, we are family friendly at PREMIER SUITES.
PREMIER SUITES offer one bedroom and two bedroom apartments for family bookings.
Our serviced apartments offer space for all the family to stay close at hand, while also offering the freedom and flexibility of separate living and sleeping areas.
Our fully equipped kitchens offer families the option to cook and eat a home-cooked meal together or have everything on hand for a takeaway delivery. Of course, our team can advise of family friendly eateries in the neighbourhood.
Our central location ensures you will be in the heart of the action with an array of family attractions and transport links on our doorstop. For rainy days, we offer complimentary wi-fi to keep everyone entertained.
Yes, all enhancements should be requested at the time of booking and are subject to availability.
We offer:
-Infant cot: complimentary.
-Highchair: complimentary.
-Potty chair: complimentary.
-Fold-out bed:. A supplementary charge of £10, per night applies. Only suitable for children up to 12 years.
-We offer DVD players and a small DVD library, perfect for a family movie night in.
-Baby-changing facilities.
-Welcome gift for children under 12 years.
Please contact our team for further information.
Yes, please check our current special offers for the very best deals.
One bedroom apartments have a double, sleeping two. One bedroom apartments can also cater for one fold-out bed (for children under 12) or one infant cot (placed in the living area)
Two bedroom apartments have two bedrooms, sleeping four people in total. Two bedroom apartments can also cater for one fold-out bed (for children under 12) and one infant cot (placed in the living area)
Yes, in some of our two bedroom apartments, we can offer twin beds in the second bedroom on request.
No, we do not offer a babysitting service.
There is so much to do for kids of all ages in the area. Visit our neighbourhood page to discover the restaurants, attractions, places of interest and public transport on our doorstep.
Sustainability
We offer guests facilities to recycle - located on the ground floor reception area.
Yes, John Lewis offers toiletries recycling. More information can be found here.
Our closest John Lewis is located in Liverpool One Shopping Centre.
Boots Pharmacy also offer toiletry recycling.
Our closest Boots is located on Church Street Liverpool City Centre.
Yes, all our UK and Irish properties are accredited by Green Tourism, a sustainability certification programme promoting greener ways for businesses and organisations to operate by offering guidance on the following:
- Reducing energy use.
- Saving water.
- Efficient & eco-friendly waste disposal.
- Ethical buying.
- Staying local & seasonal.
- Minimising food miles.
- Promoting biodiversity.
- Adopting a smart, sustainable outlook from top to bottom.
We understand that by making positive choices we can all reduce our impact on the environment. Many of our guests are helping conserve energy by making some simple changes. We encourage you to join them in making PREMIER SUITES a more sustainable place to stay.
- Ensure the fridge door remains closed when not in use.
- Please use water wisely. Turn off the tap when brushing your teeth and only use the water you need.
- Don’t overfill your kettle. Please only use the quantity of water you need at that time.
- Unplug devices at the wall, standby mode is still using energy! Don’t leave devices on constant charge. Switch lights off before you leave.
- Consider reusing towels when possible. Hang up your towel if you plan to use it again. Towels left on the floor will be replaced.
- Ensure the windows are closed when the heating is on.
- Switch off the heating when you leave. Lower the temperature of the thermostat if the room is too warm. The optimum room temperature is between 16 and 20 degrees.
We are always actively taking steps to improve our environmentally sustainability and reduce our carbon footprint.
PREMIER SUITES Liverpool sustainability efforts can be found here.
Accessibility
No, accessible rooms are not available.
Yes, contact us directly for details.
Yes, the entrance is step-free.
No, the main door is manual.
Yes, the main door will allow wheelchair access.
Yes, of course.
Yes, the foyer has an accessible bathroom.
Our 2 bedroom apartments have a walk-in shower.
Yes, the lift is accessible by wheelchair.
Meetings and Events
Yes, we have 1 meeting room available to hire.
The meeting room can seat 10 people, maximum.
Contact reception who will be able to assist 0151 227 9467 or email [email protected].
Yes, get in touch to discuss your accommodation requirements, we would be delighted to assist. Our apartments are ideal for both short or long term stays, offering competitive corporate rates with flexible cancellation terms and no minimum stay restrictions. We have supported clients from various industries including Financial, Construction, Healthcare, Production, as well as other short business trips and for relocation purposes.
Location
You can find us at 53.409941,-2.9887852.
The apartments are within the City Centre!
Walking Directions from Lime Street Train Station - Exit Liverpool Lime Street Rail Station from the main entrance and follow the road straight ahead which runs alongside St Georges Hall. At the traffic lights cross over Victoria St and turn right onto Dale St. You will see a pedestrian crossing on Dales St, cross here and take a right where you will shortly see Hatton Garden on your left hand side. The entrance to PREMIER SUITES is half way up on your left hand side, you will see a yellow bus stop directly outside.
The M&S Bank Arena and Liverpool Exhibition Centre are approx. a 15 minute walk away and you will find Liverpool Empire Theatre on foot in just 10 minutes. Aintree racecourse can be accessed by train in under 15 minutes and from the apartments to Anfield Stadium by car it is only a 15 minute drive, 6 miles distance.
Liverpool is a great place for shopping! Liverpool One shopping centre is a 5 minute walk from the apartments and provides everything you could need from a shopping perspective.
From The Royal Albert Dock with its many restaurants, cafes and independent shops to the world famous TWO Cathedrals, music lovers flock to Matthew St for a bit of Beatles mania and of course there’s the football! For the nature lovers out there, you can find Chester Zoo and Knowlsey Safari park within a 30 minute drive. Liverpool is rich with culture and has many secrets hidden away… for a small City there sure is plenty to keep you occupied, in fact, you may need to extend your stay or book your next trip before you have even checked out!
Yes, car parking charges apply.
Yes, please contact reception to reserve a space prior to arrival.
If parking is unavailable at PREMIER SUITES Liverpool then our team will be able to advise of nearby car park options.
Liverpool is very well catered for in the way of attractions from sporting offering such as Aintree racecourse and Liverpool & Everton football clubs. For Beatles fans you will be able to explore the famous Matthew St where you will find The Cavern Club and why not visit The Beatles Story (museum) or take to the road on The Magical Mystery Tour. The Ferry ‘cross the Mersey is ever popular (you don’t have to sing but it’s fun if you fancy it) and near there you’ll find the Liverpool Tate and the Liverpool museum which offers a great interactive experience for the children whilst learning about the history of our City. If you’ve a head for heights you can take the lift to the top of the Royal Liver Building where you’ll be treated to a 360 degree view of the City but if you just want to dance you’ll find the British Music Experience down on the ground floor, a must for music lovers of any age.
Liverpool is spoilt for choice with great restaurants with many within a couple of minutes’ walk from the apartments. We have secured discounts in many local restaurants – please ask reception for details of where and how to take advantage of the savings.
Liverpool boasts not just one but two amazing Cathedrals both offering free entry and whilst you find yourself in the Georgian Quarter of the City, you can stop and take a tour of the underground Mersey Tunnels where you will learn all about what went on underground back in the day. If you prefer to keep your head above ground, you’ll be spoilt for choice with The Bluecoat, a 300 year old Grade 1 listed building which offers art, literature, music and family programmes all year round. The Maritime Museum and Uboat story are great for kids of all ages as is the great hall and child friendly grounds at the National Trust site Speke Hall.
Airport Accessibility
(LPL) Liverpool John Lennon Airport.
10.6 miles, approximately 30 minutes by car.
No, however please let us know if you need assistance with organising a taxi.
Follow signs for City Centre then follow to Kingsway tunnel. At the roundabout to the tunnel entrance take the exit signposted Dale St and stay in the right hand lane which will bring you onto Hatton Garden.
A taxi from the airport to our apartments typically costs around £25
Take any bus from outside the airport with ‘City Centre’ you will disembark at Paradise St bus station or Queens’ Square bus station.
